Support

Service Programmes

We Care About Your Experience With Gateway. We work hard to make your Gateway experience easy. That means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you throughout the United Kingdom. Here's how our Customer Care team is ready to help:

End-User Replaceable Parts Programme

This programme gives you a fast and easy way to solve your computer problem. If your Customer Care representative concludes that your equipment needs a new part, it will be shipped to your door. Parts such as power adapters, keyboards and mice will fall under this programme.

Depot Repair

If we need to arrange a Depot Repair, our service team is at your service. A Customer Care representative will help you determine the problem and issue you a return merchandise authorization (RMA) and call tags for pick up. Then, simply ship your unit to our repair facility and we'll restore it to working order and deliver it back to your home or business.

Standard Warranty

Every new Gateway Desktop and Notebook PC is protected by a standard 12 month Limited Warranty from date of purchase. The standard 12 month limited warranty offers:

1. Guarantee on Parts and Labour
2. Technical support via telephone*

Terms and Conditions:

12 month Limited Warranty (128k, PDF)

Non-Microsoft Software UK EULA (72k, PDF)

Contact Support

NOTE: Gateway PCs purchased from Currys, Dixons or PC World are supported through the store originally purchased from. Visit the store site to get the support you need.

E-mail Technical Support

Request technical support via e-mail. Be sure to include the model number of your Gateway system. The more specific you can be with the details of your concern and the information supplied, the better your results.

Telephone Technical Support

It all starts here, at our Call Centre:

Our Call Centre team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if needed. Our goal is to solve your problem on the first call so you can get back to enjoying your Gateway computer.

Gateway UK Call Centre:    
0871 467 0007 *

Monday-Friday: 8:30 AM to 7 PM
Saturday-Sunday and bank holidays: Closed